REPORT A CLAIM

Motor Accident Claims

What must I do when there is a motor accident?

To report the claim, contact Jack and Seach Insurance Brokers on +27(11) 886-0100 or info@jackandseach.co.za. One of our Claims Consultants will provide details of what to do next.

At the scene of the accident, contact Your Insurer or your broker to report the claim and to get authorisation to tow the vehicle.

Remember: Do not admit liability under any circumstances. Your Insurer will deal with all the liability claims on your behalf, provided that the terms of your policy have been met in all respects. If you receive any claim from a third party, please pass that correspondence on to us immediately so that we may deal with the claim in accordance with your policy contract. We have a dedicated team dealing with third-party claims. This team also specialises in the recovery of the cost of repairs including your excess, should the accident be caused by the other driver.

 You may choose the repairer from a wide range of panel beaters once our motor engineer has completed the assessment of the damage. These repairs are guaranteed by Your Insurer for 12 months.

If your vehicle is a total loss/write-off, you will be required to furnish us with the following:

Please take note of the disclaimer at the bottom of the claim form and be sure that the information submitted is 100% correct, as this is a legal document which is binding.

How do I lodge an accident claim?

 To report the claim, contact Jack & Seach Insurance Brokers on:

Theft or Hijack

What are the procedures in the event of a theft/hijack claim? Report the claim immediately to the SAP and obtain a police reference number.

A claim form must be completed, giving special attention to the following (thereby helping us to settle your claim without delays):

How do I lodge an accident claim?

To report the claim, contact Jack & Seach Insurance Brokers on:

The following will be required in order to settle your claim:

All the keys, normal and spare keys, including service keys, immobiliser and electronic keys.

Please take note of the disclaimer at the bottom of the claim form and be sure that the information submitted is 100% correct, as this is a legal document which is binding.

Burglary Claims

This section covers claims for a loss incurred as a result of a burglary. What are the procedures in the event of a burglary claim?

Make a list of all the items that were stolen. The more detail you provide, the more helpful the information will be to assist us in dealing with your claim quickly and efficiently.

Settlement

The claims will be settled by means of replacements and/or payment at Your Insurer’s option. Any settlement will be less discounts available to Your Insurer and subject to relevant excesses and limits applicable to your policy. Settlements by means of payment will be by way of Electronic Transfer to your bank account or a non-negotiable cheque. Our staff is always available to advise you through the procedures to ensure that your claim is dealt with promptly.

If you had previously prepared for the possibility of a loss by videotaping or photographing your possessions and filling out an Inventory Form, have this information available during the assessment.

Household Goods Claims

A claim will need to be lodged if the contents of the insured’s home are:

The contents are covered for their current replacement cost as long as the sum insured represents the total value of all contents at their current replacement values.

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